INFO
Frequently Asked Questions.
Need help with an order or want to know more about our gluten-free products? You’ll find answers to our most common questions below.
If you can’t find what you’re looking for, please contact us at hello@mancusoglutenfree.com and we’ll be happy to help.
Products & Dietary Information
Yes. Our panettone range is made for customers looking for gluten-free alternatives to traditional Italian panettone.
Please always check the individual product page and packaging before eating, particularly if you have specific allergies or dietary requirements.
Our panettone range is sold as gluten free. However, anyone with coeliac disease or a serious food allergy should always check the ingredients and allergen information provided with the individual product before eating.
If you are unsure whether a particular product is suitable for you, please contact us before ordering.Several of our panettone products are labelled both gluten free and lactose free.
Dietary suitability can vary between products, so please check the individual product description and packaging before eating.
Yes. We stock vegan panettone alongside our other gluten-free varieties.
Look for products clearly marked as vegan on the product page.
Our panettone is sourced from Italy.
Mancuso works with Italian producers to bring traditional Italian products to customers who may otherwise struggle to find suitable gluten-free alternatives.
Our range can change throughout the year, but you may find traditional fruit panettone alongside flavours such as chocolate chip, pear and chocolate, and vegan varieties.
Check our Panettone Cakes section for the products currently available.
We are expanding the Mancuso range to include chocolate products.
Once available, you will be able to find the latest chocolate products and their full ingredients, dietary information and allergen details on the website.
Storing & Enjoying Your Panettone
Keep your panettone sealed in its original packaging and store it in a cool, dry place away from direct sunlight and sources of heat.
Always follow any storage instructions provided on the packaging.
For the best taste and texture, keep the panettone well sealed once opened and follow the storage guidance provided on the packaging.
We recommend enjoying it as soon as reasonably possible after opening.
Normally, unopened panettone should be stored in a cool, dry place rather than refrigerated.
Always follow the storage instructions printed on the individual product packaging.
Absolutely. Panettone makes a popular gift for Christmas, birthdays and other occasions, especially for friends or family who follow a gluten-free diet.
Simply enter the recipient’s delivery address when placing your order.
Orders & Payment
Choose the products you would like to buy and add them to your basket.
When you are ready, go to the checkout, enter your delivery and payment details, select your preferred delivery option and complete your order.
You will receive confirmation once your order has been successfully placed.The payment methods currently available will be displayed securely during checkout.
Simply select your preferred payment option before completing your order.
Yes. Payments are processed securely through the payment options available at checkout.
Mancuso does not require you to send payment information by email or through other unsecured methods.
We can only amend an order if it has not yet been dispatched.
Because we aim to dispatch orders quickly, please contact us as soon as possible if you need to make a change.
Once an order has been dispatched, we are unable to amend it.
You can request to cancel your order before it has been dispatched.
Please contact us as soon as possible after ordering. If the parcel has already been dispatched, we will no longer be able to cancel it before delivery.UK Delivery
We currently offer two standard UK delivery options:
Royal Mail Standard Delivery: £4.99
Evri Standard Delivery: £3.99
Both services normally take between 2 and 5 days.
Yes. Standard delivery is free on orders over £100.
We normally dispatch orders on the same day they are placed.
During particularly busy periods there may occasionally be a short delay, but all orders are dispatched within 24 hours of being placed.
Our standard Royal Mail and Evri delivery services normally take between 2 and 5 days.
Delivery times begin once your order has been dispatched.
Yes. Our orders are sent with tracking.
Once your parcel has been dispatched, you will receive tracking information so you can follow its progress.Please allow the full delivery period shown for the service you selected.
For our standard Royal Mail and Evri services, this means allowing up to 5 days for delivery.
You can check the progress of your parcel using the tracking information provided when your order was dispatched.
If the full delivery period has passed and your order still has not arrived, please contact us and we will help you investigate the delivery.Problems With Your Order
Please contact us as soon as possible if your order arrives damaged.
It is helpful if you can include your order number and photographs showing the damaged product and packaging so we can investigate the problem quickly.Please contact us with your order number and details of the product you received.
We will check your order and help put things right.
If something is missing from your delivery, please contact us with your order number and details of the missing item.
We will check the order and help resolve the issue.
Our standard Royal Mail and Evri delivery services normally take between 2 and 5 days.
Delivery times begin once your order has been dispatched.
Still Need Help?
If your question isn’t covered above, please email us at hello@mancusoglutenfree.com.
Please include your order number if your question relates to an existing order so we can help you more quickly.